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Returns and Exchanges

Shipment

 

If you live in the Canada delivery is via Canpar or Canada Post and other delivery partners. Your order will leave our warehouse on the same or next business day except for custom product. 

 Delivery times:

   GTA   – 1 up to 3 days
   Regional – 2 up to 5 days
   National – 2 up to 7 days

 

Please Note: RMP Athletic Locker Ltd and Umbro is not responsible for shipping delays caused by inclement weather. 

Questions?  You can call us at 1 (866) 486-2761 (toll free) or send us an email at umbrosales@rmpathletic.com 

 

Returns 

 

We know how frustrating it is to receive items in the wrong size or colour. For this reason, UMBRO / RMP Athletic Locker Ltd will accept return merchandise up to 30 days from the date an order is delivered, for replacement or refund . 

The returned item must be in its original condition, complete with all packaging (clothing must have labels attached and footwear must be in the manufacturers box) and we will issue a full refund for the price you paid for the item. Please note that we don't refund the shipment cost unless the product is defective, damaged or incorrect. 

We cannot process a refund if a shipment is seized, misdelivered, or lost due to incorrect address information entered.

To return a product,:

Step 1:  Send us an email at umbrosales@rmpathletic.com to request for Sales Return number (SRT). 

Step 2: Send the product to:

 

UMBRO  >c/o Online Sales |  SRT#_____ (indicate your SRT No)>

6085 Belgrave Road

Mississauga, ON

L5R 4E6 Canada 

 

Exchange

 

If you want to exchange an item, for example for a different size, you will need to follow our returns procedure, sending the incorrect item back to us. When we receive the returned item, we will dispatch the new item to you.

Please remember that we are only able to exchange items within 30 days of the date you received them. Items you return to us for exchange must be in their original condition.

For any exchanges, we cover the postage back to us and out to you again (Canada only).  Normally, we arrange pick-up the item for exchange via CanPar or Canada Post. 

 

What do we mean by Original Condition?

 

To return an item or items to us,  the items must be as new, in the condition they were sent to you in. Items must have:

   Their original labels and tags
   Boxes and packaging as supplied by the manufacturer. This is especially important for shoe and boot boxes, which must be unmarked.
   The plastic bag they arrived in, complete with the stock label.
   All parts, instruction leaflets, spares and components.

 

Items must not:

   Have been worn.
   Be dirty, soiled or wet
   Be marked, damaged or scratched.
 

 

Returning damaged, defective or incorrect items

 

We strive to offer the best service anywhere. But, very occasionally, things will go wrong. If you receive an item that’s damaged, or defective, you can return it to us, free of charge, for a replacement or full refund.

If you elect to receive a replacement item, we will arrange pick-up thru CanPar or Canada Post or refund you the delivery costs you incur returning the defective item and dispatch the replacement free of any delivery charge. 

If you elect to receive a full refund, we will arrange pick-up thru CanPar or Canada Post or you arrange the delivery of the returned item to our facility and we will refund you the costs you incur returning the defective item  and the full-refund for the product and shipment charge. 

Please follow the Returns procedure.